fastalan - level 22 - 07/24/2014 9 years ago
Freezing/folding out
Forum » Troubleshooting
0
0
admin - Level 1 - 07/24/2014 9 years ago
Hey fastalan,
I wrote you an email to reply to your bug reports 5 days ago (19nth on July). Please check your spambox, you will probably find it here.
This has nothing to do with the fact that you have a good hand or not. This is a network latency issue. Please reply to my email so that I can see if I can help.
If anyone is also experiencing this issue, please let me know by posting a reply in this thread.
-julien
- Report abuse
0
fastalan - level 22 - 07/24/2014 9 years ago
I checked spam and inbox, I cannot find the email. I realize it has nothing to do with the hand I have, it just seems that when I have a good one, it happens. Very frustrating.
- Report abuse
0
admin - level 1 - 07/25/2014 9 years ago
I understand your frustration.
It is weird you didn't get my email but I will rewrite here what I told you:
What happens it that when you choose to call or bet, your decision is received too late by the server because of some latency on the network. The server can't wait for you too long and eventually folds on your behalf because it thinks you're away from your computer.
Could you answer a few questions please?
- are you connected to the internet behind a proxy?
- which anti-virus do you use and do you have a firewall other than the windows one?
- can you list me your browser add-ons?
- do you have the same problem if you play with Google Chrome?
You can either reply to me here or send me an email.
- Report abuse
0
fastalan - Level 22 - 07/26/2014 9 years ago
I am currently using Kaspersky anti-virus, that is the only firewall enabled, though this happen when using others, AVG and avast, my internet connection is Virgin mobile wireless. I am not running any add-ons at the moments and have used only Firefox.
- Report abuse
0
admin - level 1 - 07/26/2014 9 years ago
So, it means your internet connection is on 3G or 4G? It's not an ADSL connection? This would explain the network latency.
- Report abuse
0
fastalan - Level 22 - 07/27/2014 9 years ago
Yes, it is 3G. The issues didn't start until a few monthes ago, and seem to be increasing in fequency
- Report abuse
0
admin - level 1 - 07/28/2014 9 years ago
Does it happen sometimes when you play as fast as you can or does it only happen when you play in the last seconds of your turn? Also, do you sometimes see the other players running out of time and eventually playing a few seconds later?
- Report abuse
0
fastalan - Level 22 - 07/30/2014 9 years ago
It seems to happen either way, I generally play more quickly than most players, that seems to be when it happens most, but it has happened if I slow down.
- Report abuse
0
airbornecowboy - level 3 - 08/27/2016 7 years ago
I have had multiple freeze up/ folding me out several times in a room. I have sent in several bug fix reports also. seems to be when I have a winning hand more often then not
- Report abuse
0
airbornecowboy - level 3 - 08/28/2016 7 years ago
I had entered a room and 6 times I was frozen/ forced folded.
- Report abuse
0
airbornecowboy - level 3 - 08/28/2016 7 years ago
it seems that there is a whole lot of problems with freezing/ force folding in this game. I just went into another room and was forced folded again.
- Report abuse
0
airbornecowboy - level 3 - 08/28/2016 7 years ago
over 90 % of the chips I have lost today have been due to the force folding in the rooms.
- Report abuse
0
admin - level 1 - 08/28/2016 7 years ago
First thing to do is to try to play with an other web browser to see if the problem persists. I recommand Google Chrome or Mozilla Firefox.
- Report abuse
What is up with these rooms freezing, then folding players out? It always seems to happen when I have a winning hand. This really needs to be fixed. I've sent multiple bugfix reports, but it just keeps happening. Anyone else having this problem?
- Report abuse